Terms of Use

1. About these terms

These Terms of Use ("Terms") are an agreement between you and Kernex LLC (ТОВ «Кернекс»), EDRPOU code 46025162, Bldg. 2m, Zymna Voda village, Lviv region, Ukraine ("we", "us"), the maker of Mamoo. They cover the Mamoo app, the website mamoo.space and Mamoo Premium (together, the "Service").

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you don't agree, please don't use Mamoo. These Terms also serve as the end user licence agreement (EULA) for the app.

2. Mamoo is not medical advice

Mamoo helps you keep track of your baby's day and gives general information. It is not a medical device and does not diagnose, treat or replace a doctor, nurse or other health professional. Always ask a qualified professional about your baby's health. In an emergency call 112 (103 for an ambulance in Ukraine) or your local emergency number right away — don't wait for the app.

• Milestone guides, vaccination calendars, growth charts and articles are based on public guidance (for example from the WHO, the CDC/AAP and the Ministry of Health of Ukraine). They describe what is typical; every baby develops at their own pace. Schedules and recommendations change, and your doctor's advice comes first.
• Safety messages in the app (for example about a high temperature in a young baby) are cautious reminders, not an assessment. The absence of a warning doesn't mean everything is fine.
• The AI assistant writes answers automatically. It can be wrong, incomplete or out of date. Check important information with a professional and never delay medical care because of an answer. The assistant won't give diagnoses or medicine doses beyond what's on the label or what your doctor prescribed.
• The doctor report is a summary of what your family logged, not a medical record.

3. Who can use Mamoo

You must be at least 18 years old (or the age of majority where you live). You may add a baby only if you are their parent or legal guardian, or have the permission of the person who is. Caregivers you invite (for example a grandparent or a nanny) use Mamoo under these Terms with their own accounts.

4. Your account

• Give a correct email address and keep your password and phone secure. You're responsible for what happens in your account.
• Tell us at zenoviy.burychko@kernex.solutions if you think someone else has access to it.
• One person per account. Don't share it; invite people into your family instead.

5. Family sharing

• Each family has an owner, and can have parents and viewers. Owners and parents can see and edit the whole log and the baby's profile and can invite others; viewers (for example a nanny or grandparent) can see the log and add entries, and change only their own entries.
• Everyone in the family sees the baby's information, the first names and photos of family members and who logged each entry. Invite only people you trust with this information, and remove anyone who should no longer have access (More → Family).
• An invitation code works once and expires after 7 days. Don't post it publicly.
• If the owner deletes their account, the family passes to another parent; if there is none, the family and its data are deleted (see the Privacy Policy).

6. Free and Premium

Mamoo is free to use. The free version includes all logging and timers, the timeline, family sharing, milestones, vaccines, growth charts, reminders, statistics for the last 7 days and 3 assistant questions a week per family.

Mamoo Premium adds: the assistant without the weekly limit, voice logging, statistics for 14 and 30 days, the doctor report (PDF) and, when available, the weekly summary. We may add features to Premium or to the free version over time. If we ever remove a Premium feature you paid for, we'll tell you in advance.

Premium is family-wide: a subscription bought by an owner or parent unlocks Premium for everyone in that family, including viewers. Viewers can't buy Premium. If the person who subscribed leaves the family or deletes their account, the family loses Premium from their subscription (their subscription keeps running in their store account until they cancel it).

Fair use. To keep the assistant safe and affordable, Premium includes up to 30 assistant questions a day per family and up to 60 voice logs a day. We may adjust these limits reasonably and will show them in the app.

7. Subscriptions and payment

• Prices in your country are set by the App Store or Google Play in your local currency, may include VAT or other taxes, and are always shown in the app before you confirm a purchase. The price shown at that moment applies.
• Free trial: the yearly plan comes with a 7-day free trial for eligible new subscribers (one trial per store account). If you don't cancel at least 24 hours before the trial ends, the yearly subscription starts and you are charged. If you buy a subscription during a trial, any unused part of the trial ends.
• Payment is charged to your Apple ID or Google account when you confirm the purchase (or when the free trial ends).
• Automatic renewal: your subscription renews automatically for the same period and at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the period ends. If the price goes up, the store tells you in advance and, where the law requires, asks for your agreement.
• How to cancel: on iPhone, open Settings → [your name] → Subscriptions → Mamoo; on Android, open Google Play → Profile → Payments and subscriptions → Subscriptions → Mamoo. You can also tap Mamoo Premium in More in the app, which opens your store's subscription settings. After cancelling, Premium stays on until the end of the period you've paid for. Deleting the app or your Mamoo account doesn't cancel a subscription.
• Refunds are handled by Apple or Google under their rules — we can't issue them ourselves. On iPhone, request one at reportaproblem.apple.com; on Android, through Google Play. Consumers in the EU have a right of withdrawal for online purchases; because Premium starts immediately, you ask the store to start it at once and acknowledge that the right of withdrawal then ends, as far as the law allows. Your statutory rights are not affected.
• Restore purchases in the paywall if Premium doesn't appear after reinstalling or changing phones.
• Subscriptions are bought from and billed by Apple or Google. Their terms apply to the payment as well.

8. Your content

• Everything you and your family enter — the baby's profile, the log, notes, photos, questions to the assistant — is yours. You give us a limited licence to store, process, back up and show it to your family, only to provide the Service as described in the Privacy Policy.
• You are responsible for what you enter. Add information about other people (for example a doctor's name in a note) only when you're entitled to.
• You can export everything (More → Privacy → Export my data) and delete it at any time.

9. Acceptable use

Please don't:

• use Mamoo for anyone other than a baby or child you care for, or to monitor an adult;
• upload unlawful, abusive or sexual content, or content that infringes others' rights;
• try to access other families' data, test or break our security, or overload the Service;
• copy, resell, reverse-engineer or build a competing service from the app or its content, except where the law allows;
• use bots or automated tools to send questions to the assistant or to scrape content;
• try to make the assistant produce harmful content or bypass its safety rules.

We may limit, suspend or close an account that breaks these rules or the law, after warning you where reasonable.

10. Our content and licence

The app, its design, texts, illustrations and the knowledge articles are ours or used with permission. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your family's personal, non-commercial use, under these Terms and the store rules (for iPhone, the Usage Rules in Apple's Media Services Terms).

11. Availability and changes

We work to keep Mamoo available and your data safe, but the Service is provided "as is" and "as available". It may sometimes be unavailable for maintenance or reasons outside our control, and features may change. The app keeps working offline and syncs when the connection returns. Keep your own export if a record matters to you. If we ever decide to close Mamoo, we'll tell you at least 60 days in advance so you can export your data, and refund-related questions will be handled by the stores.

12. Liability

Nothing in these Terms limits liability that can't be limited by law — for example for death or personal injury caused by our negligence, for fraud, or your mandatory rights as a consumer.

Otherwise, as far as the law allows: we are not liable for decisions about your baby's health or care made on the basis of the app, the assistant or its content (see section 2); for loss caused by events outside our reasonable control; or for indirect or consequential loss. Our total liability to you for anything related to the Service in any 12 months is limited to the amount you paid for Premium in that period, or US $50 if you paid nothing.

13. Ending the agreement

You can stop using Mamoo and delete your account at any time (More → Delete account). We may end these Terms or close an account for serious or repeated breaches, or if we have to by law; where possible we'll give notice and a chance to export your data. Sections 2, 8, 12 and 15 continue after the agreement ends.

14. Changes to these terms

We may update these Terms, for example when we add features or the law changes. If a change matters, we'll tell you in the app or by email at least 30 days before it takes effect (sooner only if required by law or for security). If you don't agree, you can delete your account before the change applies. The version and date at the top show which text is current.

15. Law and disputes

These Terms are governed by the laws of Ukraine. If you are a consumer living in the EU or elsewhere, you also keep the protection of the mandatory laws of your country and may bring a claim in your local courts. Please write to us first at zenoviy.burychko@kernex.solutions — most problems are solved quickly that way. EU consumers can also use their national consumer dispute resolution bodies.

16. App Store terms

If you got Mamoo from Apple's App Store:

• These Terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app doesn't conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the extent permitted by law, Apple has no other warranty obligation for the app.
• Apple is not responsible for any claims about the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection or privacy claims. We are responsible for these, as far as these Terms and the law provide.
• If a third party claims the app infringes their intellectual property, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must also follow any applicable third-party terms (for example your mobile data provider's) when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you got Mamoo from Google Play, Google Play's terms apply to the download and payment.

17. Contact

Kernex LLC (ТОВ «Кернекс»), EDRPOU 46025162, Bldg. 2m, Zymna Voda village, Lviv region, Ukraine. Email: zenoviy.burychko@kernex.solutions.