Mamoo

Delete your account

This page explains how to delete your Mamoo account and data. Mamoo is made by Kernex LLC (ТОВ «Кернекс»).

In the app

  1. Open Mamoo and go to More.
  2. Scroll down and tap Delete account.
  3. Enter your password (accounts that use Sign in with Apple or Google just confirm) and tap Delete my account.

Your account is deleted straight away.

Without the app

If you no longer have the app or can't sign in:

  1. Write to zenoviy.burychko@kernex.solutions from the email address of your Mamoo account, with the subject "Delete my account".
  2. If you signed in with Apple using "Hide My Email", write from the address that forwards to it, or tell us the email you see in Mamoo → More.
  3. We may reply to confirm the request comes from you. We delete the account and confirm within 30 days — usually within a few working days.

What is deleted

  • Your account: email, name, password, profile photo, language and time zone.
  • Sign in with Apple or Google links (we also revoke Mamoo's access with Apple).
  • Your consent records, your Premium entitlement and your assistant conversations.
  • If you're the only parent in your family: the family, its babies, their profiles, photos and the whole log (feeding, sleep, diapers, growth, health, vaccines, milestones, notes), and pending invitations.

What is kept, and for how long

  • If another parent is in your family, the family and the baby's log stay with them, because it's their baby's record too. Entries you logged stay in the log without your name.
  • Backups are overwritten within 14 days.
  • Purchase records (store transaction identifiers and dates, without your name or email) are kept as long as accounting and tax law requires.
  • Server logs are overwritten automatically, normally within a few weeks.

Your subscription

Deleting your account doesn't cancel a Premium subscription, because it's billed by Apple or Google. Cancel it first: on iPhone in Settings → [your name] → Subscriptions, on Android in Google Play → Payments and subscriptions → Subscriptions.

Delete only some data

You don't have to delete everything:

  • Delete a single entry: swipe it left in the Timeline, or open it and tap Delete.
  • Remove a baby: More → the baby's profile → Remove baby (owner only).
  • Leave a family you were invited to: More → Family → Leave family.
  • Switch the assistant off: More → Privacy. Conversations are deleted after 90 days.

Deleted entries and babies are erased from our database 90 days after you delete them. Want a copy first? More → Privacy → Export my data.

Questions: zenoviy.burychko@kernex.solutions. Full details are in the Privacy Policy.