Support
We're a small team and we read every message. Tell us what happened, which phone you use and, if you can, add a screenshot.
We usually reply within 1–2 working days, in English or Ukrainian.
Is your baby unwell right now? Mamoo can't help in an emergency. Call 112 (103 for an ambulance in Ukraine) or your local emergency number, or your pediatrician.
Frequently asked questions
Is Mamoo free?
Yes. All logging, timers, the timeline, family sharing, milestones, vaccines, growth charts, reminders and 7-day statistics are free, forever. Premium adds the assistant without the weekly limit, voice logging, 14- and 30-day statistics and the doctor report.
How do I invite my partner, a grandparent or a nanny?
Go to More → Family → Invite someone, choose their role and send the link or the 8-letter code. They install Mamoo, sign up and tap Joining a partner? Enter an invite code (or simply open your link). A code works once and expires after 7 days. Parents can see and edit everything; viewers (for example a nanny) can see the log and add entries.
Does Premium cover the whole family?
Yes. When an owner or parent subscribes, everyone in the family gets Premium, including grandparents and nannies. Only one person needs to pay.
How do I cancel my subscription?
On iPhone: Settings → [your name] → Subscriptions → Mamoo → Cancel Subscription. On Android: Google Play → Profile → Payments and subscriptions → Subscriptions → Mamoo → Cancel. Premium stays on until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.
I paid but Premium isn't showing.
Open the Premium screen in Mamoo and tap Restore purchases, signed in with the same Apple ID or Google account you paid with. If that doesn't help, write to us with the date of the purchase — never send card details.
How do I get a refund?
Refunds are handled by the store: on iPhone at reportaproblem.apple.com, on Android through Google Play's order history. We can't issue refunds ourselves.
Does the assistant replace a doctor?
No. It gives short, general answers using your log and trusted guidance, and shows its sources. If a message sounds like an emergency, it doesn't answer — it shows who to call. Always check important questions with your pediatrician.
What does the assistant know about my baby?
Only what it needs: age, sex and summaries of the log. Never your baby's name, date of birth or your notes. It's off until you switch it on, and you can switch it off in More → Privacy. Conversations are deleted after 90 days.
Does voice logging record me?
Mamoo never records or stores your voice. Your phone's own speech recognition turns it into text — offline when the phone can, otherwise through Apple's or Google's speech service, as with dictation. Mamoo gets only the text and suggests entries, which you confirm.
Does Mamoo work without internet?
Yes. Everything you log is saved on the phone first and syncs with your family when the connection returns. Timers keep running even if you close the app.
I signed out and my log disappeared.
Signing out removes the copy on that phone. Sign in with the same account and your synced log comes back. Entries made offline and not yet synced before signing out are lost, so sign out only when you're online.
Where is my data stored?
On our own Kernex servers, shared only with your family. No ads and no trackers. Read the Privacy Policy for details.
How do I export or delete my data?
Export everything as a file: More → Privacy → Export my data. Delete your account: More → Delete account, or see Delete account if you can't use the app.
How do I change the language?
More → Language: English or Ukrainian. Emails and assistant answers follow the language you choose.
Can't find an answer? Write to us — we'll help. Write to us · Delete account